Chessington Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Chessington Storage provides storage-related services to customers in the United Kingdom. By making a booking, paying any deposit, or using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. These terms are intended to be clear, fair, and practical, and they apply to all standard storage arrangements unless a separate written agreement states otherwise.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Chessington Storage. References to “you” and “your” mean the customer, account holder, or any person acting on the customer’s behalf. If you are arranging storage for a business or another individual, you confirm that you have authority to do so and that you will ensure all users comply with these terms. The service may include unit access, collection support, handling arrangements, and related administrative services, depending on the booking selected.

These terms are designed to support a safe and efficient service. They cover the booking process, payment obligations, cancellations, our liability limits, waste and disposal requirements, and the law that applies if a dispute arises. Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.

1. Booking Process

Bookings are accepted subject to availability and confirmation. A reservation is not binding until we have acknowledged it and, where required, received the relevant payment. We may request information necessary to provide the service, including your name, address, contact details, proof of identity, and details of the items to be stored. We reserve the right to refuse or cancel a booking where reasonable concerns arise about legality, safety, suitability, or risk.

When placing a booking, you must ensure that all information provided is accurate and complete. This includes any details affecting access, handling, size requirements, or special storage conditions. If the information supplied changes before the service begins, you must notify us promptly. We may amend the booking, update the price, or decline the booking if the revised details materially affect the service. Any quotation we provide is based on the information supplied at the time and may be revised if that information is inaccurate or incomplete.

Bookings may be made online, by telephone, or by another method we make available from time to time. Confirmation of booking may include a summary of the selected service, pricing, storage duration, and any applicable conditions. You are responsible for checking the confirmation carefully. If there is an error, you should raise it as soon as possible. We are not responsible for delays caused by late, incomplete, or incorrect customer information.

2. Payments and Charges

All charges must be paid in accordance with the payment terms shown at the time of booking or on the invoice. Unless stated otherwise, prices are exclusive of any additional services, extras, or fees that may apply due to special handling, extended access, overstay, collections, or disposal requirements. Payment may be taken by card, bank transfer, direct debit, or another method we accept. We may require a deposit or advance payment before the service is activated.

If payment is not received on time, we may suspend access, withhold services, apply late-payment charges where permitted by law, or take steps to recover the debt. Any reasonable costs incurred by us in recovering overdue sums may be added to the amount due, to the extent allowed by law. If a payment is reversed, charged back, or fails after the service has started, you remain liable for the outstanding balance. We also reserve the right to retain goods or restrict access where lawful and necessary to secure unpaid charges.

Prices may change from time to time, but any confirmed booking will normally be charged at the agreed rate for the booked period unless an amendment is made or additional services are requested. If you extend the storage period, increase the volume of goods, request extra handling, or otherwise alter the agreed service, additional charges may apply. All sums are payable in pounds sterling unless we agree otherwise in writing. If VAT is applicable, it will be charged in addition to the stated price.

3. Cancellations, Changes, and Termination

You may cancel or amend your booking by giving notice in accordance with the cancellation rules that applied when your booking was made. If no specific cancellation policy was provided, you may still be charged for work already undertaken, costs already incurred, or services already delivered. Any deposit may be non-refundable where this was made clear at the time of booking and where such treatment is lawful. Cancellation rights may differ depending on whether you booked as a consumer, a business customer, or for an immediate service.

We may cancel, suspend, or terminate a booking where you breach these terms, fail to pay, provide misleading information, or act in a way that makes the service unsafe, unlawful, or impractical. We may also end the arrangement if our facilities or operations are affected by events beyond our reasonable control, including fire, flood, accident, utility failure, regulatory action, industrial action, or security incidents. Where practicable, we will give reasonable notice and may offer an alternative arrangement at our discretion.

On termination, you must remove all items promptly and settle any outstanding sums. If goods are not collected by the agreed end date, we may continue charging for storage and any associated costs. Where goods remain uncollected after reasonable notice, and where permitted by law, we may dispose of, sell, or otherwise deal with them in a lawful manner to recover unpaid charges and expenses. Any balance remaining after deduction of lawful costs will be handled in accordance with applicable legal requirements.

4. Customer Responsibilities

You are responsible for ensuring that all goods delivered to or handled by us are properly packed, labelled, and suitable for storage. Items must not be dangerous, illegal, stolen, contaminated, perishable, or likely to cause damage, nuisance, or injury. You must not store items that are prohibited by law or by any reasonable operational restriction we impose. If you are unsure whether an item is acceptable, you should ask before placing it into storage.

You must ensure that all items are lawful to own, transport, and store in the UK. This includes complying with any licensing, tax, import, or ownership rules that apply to the goods. We may refuse certain items without explanation if we consider them unsuitable for storage. You remain fully responsible for the contents of your goods and for any loss, damage, penalty, claim, or expense arising from inaccurate descriptions or prohibited items.

It is your responsibility to keep an accurate inventory of stored items and to notify us of any change that may affect risk, access, or handling. You should also ensure that any insurance you arrange is adequate for the value and nature of the goods stored. If you ask us to handle your goods, you must ensure they are suitable for movement and are packed to a standard appropriate for the service requested.

5. Liability and Insurance

We will take reasonable care in providing the service, but our liability is limited to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect, special, or consequential loss, including loss of profit, business interruption, or loss of opportunity.

We are not responsible for loss or damage caused by matters outside our reasonable control, including defects in goods, inadequate packaging, inherent vice, moisture, temperature change, vermin, force majeure events, or the actions or omissions of third parties. We are also not liable where loss results from your breach of these terms, inaccurate information, or failure to follow reasonable instructions. Any claim for loss or damage must be notified promptly and supported by reasonable evidence.

Where liability is established, our total liability for any single claim or series of connected claims arising from the same event will be limited to the amount paid by you for the affected service, unless a different limit is required by law. We recommend that you obtain adequate insurance cover for the full replacement value of your goods. If we offer insurance or assist with arranging cover, any such arrangement will be subject to its own policy terms and exclusions.

6. Waste Regulations and Disposal

You must not use the service to dispose of waste unlawfully. Any rubbish, unwanted items, packaging, pallets, damaged goods, or debris left on site or handed over for disposal must be declared in advance and dealt with in accordance with applicable UK waste rules. We operate on the basis that waste is not included unless expressly agreed. If you request removal or disposal services, you must provide accurate information so that the waste can be classified and managed properly.

Under UK waste regulations, certain materials may require specialist handling, segregation, documentation, or authorised disposal routes. You must not leave hazardous waste, electrical waste, chemicals, oils, batteries, asbestos, medical waste, or similar controlled materials unless we have agreed in writing that we may accept them and have confirmed the required process. If prohibited or misdescribed waste is discovered, we may isolate it, refuse it, arrange lawful disposal at your expense, and recover any associated costs.

Where waste is accepted for removal or disposal, you must ensure it is presented safely and lawfully. You remain responsible for any penalties, claims, clean-up costs, environmental charges, or regulatory consequences arising from waste that you supply or fail to declare properly. We may keep records, transfer notes, or other documents required by law. If the goods or materials are not waste but become waste through abandonment, damage, or non-collection, we may treat them in accordance with applicable disposal rights and obligations.

7. Access, Conduct, and Security

Any access arrangements will be subject to our operational rules, security measures, and reasonable instructions. You must not interfere with locks, alarms, gates, cameras, or other security systems. You must behave considerately and lawfully while using the service and must not endanger staff, contractors, other customers, or property. We may restrict access temporarily for maintenance, safety, emergencies, or operational reasons.

You are responsible for anyone you authorise to act on your behalf. If you allow another person to collect, deliver, or inspect goods, you must ensure they have the necessary authority and identification. We may refuse access if we are not satisfied that the person is entitled to act for you. For security reasons, we may record access events, retain logs, and take reasonable steps to verify identity.

We may inspect goods where required by law, where we reasonably suspect a breach of these terms, or where inspection is necessary to protect people, property, or operations. Any such inspection will be carried out reasonably and, where practical, with notice. You acknowledge that the service is provided on the basis of shared responsibility: we will use reasonable skill and care, and you will ensure that your goods, instructions, and conduct meet the required standard.

8. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also benefit from any mandatory rights available to you under the law of your home jurisdiction where applicable. The courts of England and Wales will have non-exclusive jurisdiction, although we may seek urgent protective relief in any competent court if necessary.

If a disagreement arises, both parties should first try to resolve it in good faith by referring the matter through the agreed service process. If the issue cannot be resolved informally, either party may pursue the matter through the courts or any other lawful method available. Nothing in these terms limits your rights under consumer protection law, unfair contract terms law, or other mandatory UK legislation. These terms should be read together with any booking confirmation or written service agreement.

We may update these Terms and Conditions from time to time to reflect changes in law, service arrangements, or operational requirements. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or agreed otherwise in writing. If you continue to use the service after a revised version is issued, you may be deemed to accept the updated terms for future bookings or continued services where lawful.

By using Chessington Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of them, you should not complete a booking or use the service. These terms aim to balance customer convenience, lawful handling, and operational clarity, while providing a fair framework for the storage of goods in accordance with UK requirements.