Storage Chessington Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Chessington provides storage and related services, including collection, delivery and removal services, to customers within the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry, transport or handle your goods, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business entering into an agreement with Storage Chessington for storage or removal services.
We or Us or Our means Storage Chessington, the provider of the services described in these Terms and Conditions.
Services means storage, removal, relocation, collection, delivery, loading, unloading, packing or any related services that we agree to provide.
Goods means the items you ask us to store, move, collect, deliver, handle or otherwise deal with.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
Scope of Services
We provide secure storage facilities and, where requested, a removal and transport service to and from storage or to other locations. The exact scope of services, including whether we provide packing or simply transport pre-packed items, will be set out in the quotation and booking confirmation provided to you.
Our services are intended for lawful personal or business use only. You must not request or permit the use of our services for any illegal purpose or in connection with any unlawful activity.
Booking Process
You may request a quotation for storage and related services by contacting us and providing accurate information about the goods, access requirements, addresses, dates and times, and any special handling needs. Quotations are provided based on the information you supply and are subject to change if that information is later found to be incomplete or inaccurate.
A booking is not confirmed until we have accepted your request, provided you with written confirmation of the agreed services, and you have accepted any applicable deposit or payment terms. We reserve the right to refuse a booking at our discretion.
When making a booking, you must inform us of:
The approximate volume or quantity of goods.
Any heavy, oversized or fragile items that require special equipment or handling.
Any access issues at collection or delivery locations, such as restricted parking, stairs, lifts or narrow entrances.
Any time constraints, building regulations or site rules that may affect our ability to perform the services.
If the information you provide is incomplete, inaccurate or changes prior to the service date, you must notify us as soon as possible. We may adjust our quotation and charges accordingly or, if necessary, decline to carry out part or all of the services.
Payments and Charges
All charges for storage and related services will be explained in your quotation or booking confirmation. Unless otherwise agreed in writing, prices are given in pounds sterling and are exclusive of any applicable taxes that may be charged in accordance with UK law.
For storage services, charges are usually calculated on a weekly or monthly basis depending on the size and type of storage unit or space you require. Fees are payable in advance at the intervals stated in your agreement. If your storage continues beyond the initial period, your contract will automatically continue on a rolling basis, and you remain responsible for ongoing charges until the contract is properly terminated.
For removal and transport services, we may charge on a fixed fee basis, hourly rate, distance, volume, or a combination of these. Any minimum charges or call-out fees will be stated in your quotation.
We may require a deposit at the time of booking. The amount and due date for the deposit will be set out in your confirmation. The deposit may be used to secure your service date and to cover potential additional costs such as waiting time, extra labour or extended storage.
The balance of any charges must be paid by the due date stated in your confirmation. If payment is not received when due, we may suspend or refuse to provide services, withhold delivery of goods, deny access to stored goods and charge interest on late payments at the statutory rate allowed under UK law.
We may review and vary our storage charges from time to time. If your storage is ongoing, we will give you reasonable notice of any change in recurring charges. If you do not agree to the new charges, you may terminate your storage contract in accordance with the cancellation and termination provisions, and arrange for removal of your goods.
Cancellations, Postponements and Termination
If you wish to cancel or postpone a removal or transport service, you must notify us in writing as soon as possible. Cancellation charges may apply depending on how much notice you give.
Where you cancel a booked removal or transport service:
If you cancel more than a specified number of working days before the scheduled service date, we may retain part or all of any deposit to cover administrative costs, as described in your booking confirmation.
If you cancel on shorter notice, we may charge a higher cancellation fee, up to the full quoted amount for the service, to cover allocated resources and lost bookings.
For ongoing storage services, you may end your contract by giving us the minimum notice specified in your agreement, usually in writing. At the end of the notice period, you must remove all goods, settle all outstanding charges and leave the storage space in a reasonably clean and tidy condition.
If you fail to remove your goods at the end of the contract or if you fall into arrears, we may exercise a lien over the stored goods and, after giving you reasonable notice as required by law, sell or dispose of the goods to recover unpaid charges and costs. Any surplus proceeds after deducting amounts owed to us will be held for you to claim.
We may terminate the contract immediately if:
You commit a serious breach of these Terms and Conditions.
You use the storage or our services for unlawful purposes or store prohibited items.
You become insolvent, bankrupt or cease trading.
Upon termination, you must remove your goods and pay all sums due. If you fail to do so, we may deal with the goods as described in our lien and disposal provisions.
Customer Responsibilities
You are responsible for ensuring that your goods are properly and securely packed, labelled and prepared for storage or transport, unless we have agreed in writing to provide packing services. We are not liable for damage caused by inadequate or defective packing carried out by you or by third parties under your instruction.
You must ensure that appropriate access is available at all collection and delivery addresses and that any necessary permissions, parking arrangements or permits are in place. Charges may apply for delays, waiting time or additional labour caused by access issues, restrictions or your failure to provide accurate information.
You must not store or request us to move any items that are dangerous, illegal, perishable, explosive, flammable, toxic, radioactive, corrosive or otherwise hazardous, including but not limited to gas cylinders, petrol, paint, chemicals, fireworks and controlled substances. You must also not store live animals, plants, cash, securities, jewellery of high value or other items that we have specifically identified as prohibited or unsuitable for our storage environment.
You are responsible for arranging your own insurance cover for your goods while in storage or in transit, unless we have expressly agreed to arrange cover on your behalf. Our liability is limited as set out in these Terms and Conditions and does not replace your need to consider separate insurance.
Our Liability
We will use reasonable skill and care in the performance of our services. However, our liability to you is subject to the limitations in this section.
We are not liable for any loss or damage arising from:
Your failure to pack goods properly where we have not agreed to do so.
Inherent defects, weaknesses or pre-existing damage in the goods.
Wear and tear, gradual deterioration, atmospheric or climatic conditions, including humidity, temperature changes, mould or condensation, unless caused by our failure to exercise reasonable care.
Loss or damage to items of special value, such as jewellery, works of art, antiques, collectibles, precious metals or stones, unless you have declared these in writing prior to the service and we have agreed specific terms.
Indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, even if we were advised of the possibility of such loss.
Our total liability for loss of or damage to goods, whether in contract, tort or otherwise, will not exceed a fair and reasonable amount based on the estimated value of the affected items, subject to any aggregate cap set out in your quotation or booking confirmation. If you consider that this limit is not sufficient, you should arrange additional insurance cover.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
Claims and Time Limits
If you believe that goods have been lost or damaged while in our custody or control, you must notify us in writing as soon as reasonably possible, giving full details of the issue, the nature of the damage or loss, and supporting evidence where available.
Unless a longer period is required by law, any claim for loss or damage must be notified within a reasonable time after you become aware of the issue, and in any event within three months of the goods being delivered or made available for collection, or of the end of the storage period. Failure to notify within this timeframe may affect our ability to investigate and may limit or extinguish our liability.
Compliance with Waste and Environmental Regulations
You must not leave unwanted items, packaging materials or waste in our storage facility or at any collection or delivery address without our prior agreement. All waste must be disposed of lawfully and in accordance with applicable UK waste and environmental regulations.
We reserve the right to refuse to transport, store or dispose of any goods that we reasonably believe may constitute hazardous or controlled waste, or which may breach environmental, health and safety, or waste management laws. Where we agree to remove unwanted items for disposal or recycling, additional charges will apply, and we will handle such items in accordance with our duty of care as a waste producer or carrier.
If you leave behind goods or waste in breach of this section, we may arrange for their removal, disposal or recycling and charge you for all related costs, including handling, transport and lawful disposal fees.
Access to Storage
Access to storage units or areas will be provided during our advertised opening hours or as otherwise agreed in your storage agreement. You must comply with all site rules and safety instructions when visiting our facility.
We may temporarily restrict access to part or all of the facility for maintenance, security, health and safety or other operational reasons. Where reasonably possible, we will provide notice of any planned restrictions and seek to minimise disruption.
Data Protection and Privacy
We will collect and process personal data about you as necessary to provide our services, manage your account, process payments and meet our legal obligations. We will handle your personal data in accordance with applicable UK data protection laws and our privacy practices, which explain what data we collect, how we use it and your rights in relation to it.
Force Majeure
We are not liable for any delay or failure to perform our obligations under the contract where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, war, terrorism, civil unrest, strikes, industrial disputes, power failures or restrictions, and disruptions to transport networks.
If a force majeure event occurs, we will take reasonable steps to inform you and to resume performance as soon as reasonably practicable. If the disruption continues for an extended period, either party may discuss appropriate arrangements, including possible termination of the contract without penalty, subject to the settlement of any charges for services already provided.
Governing Law and Jurisdiction
These Terms and Conditions and any contract between you and Storage Chessington are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the services we provide will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking or renew your storage will apply to that contract. You are advised to review the current Terms and Conditions whenever you arrange new services with us.
